Agora

Great energy and conversations over the past few days in Sydney! 🇦🇺✨ It was great connecting with so many local startups, builders, and technical leaders across the ecosystem at the AWS Partner Summit and AWS Summit Sydney. I was also honored to join the AWS Well-Architected User Group as a guest speaker. The energy on the floor confirmed a clear change that AWS is moving beyond simply "providing models" toward helping enterprises build production-ready AI agents and automation systems. I had some great deep-dives with technical teams about AWS Connect and AWS Bedrock with AgentCore, and we are excited about the further collaboration. A huge thank you to Lorenzo Modesto for the invitation to share the stage with Michelle Dimitrov . It was great diving into Agora ConvoAI and discussing the core infrastructure requirements of scalability, availability, redundancy, and security & compliance, these are the mandatory requirements needed for production-ready AI Agents. Can't wait to keep the conversations going. I’m looking forward to catching more builders and developers at our Agora Networking Night tomorrow! 👉 RSVP here: https://luma.com/pss4ot7c #AWSSummit #Sydney #ConversationalAI #AIAgents #DeveloperCommunity

Starting a new series: Customer Journey Use Cases powered by Agora Conversational AI 🎙️⚡ Every month, I’ll share a real-world AI workflow my team is building with Agora Conversational AI - production-ready systems designed for real operations, not just demos. Customer Journey Use Case #1: AI Voice Support for Delivery Drivers 🚚 A logistics customer came to us with a challenge: Their support center was overloaded with repetitive driver calls: “Order too large for my vehicle.” “I can’t complete delivery.” “Customer isn’t responding.” “Need reassignment.” The catch? Drivers spoke multiple languages and needed instant support while on the move. ->They didn’t want another chatbot. ->They didn’t want IVR menus. ->They wanted a real voice agent. So we built one. Within 2 weeks, my team created a fully functional AI Dispatch Assistant powered by Agora Conversational AI. A driver calls a real phone number over PSTN and speaks naturally. The AI identifies the driver, retrieves live order data, understands the issue, applies business rules, updates systems in real time, and resolves requests - all through voice. And when complexity rises, it seamlessly transfers to a human agent. That part matters. AI that knows when to step back is more valuable than AI that tries to do everything. What excites me most isn’t just the technology - it’s the shift happening right now: We’re moving from AI that talks → to AI that acts. That’s the difference between a demo and a product. Solution Elements: #AgoraConversationalAIEngine + #AgoraStudio Business impact: ✅ Reduced repetitive support workload ✅ 24/7 multilingual assistance at scale ✅ Faster operational resolution times ✅ Human teams refocused on high-value cases And this pattern extends far beyond logistics - healthcare, field service, fleet operations, customer support, and more. Every interaction in the demo is real: Real calls. Real AI responses. Real-time actions. No scripts. Credits to Arunkumar and Nitin for building this end-to-end. Proud of what the team achieved 👏 If you’re exploring voice-first AI for operational workflows, let’s connect. This is just the beginning. #ConversationalAI #VoiceAI #AgenticAI #Agora #AgoraConversationalAI #Logistics #CustomerExperience #FutureOfWork #AIThatActs #AI