Arthur Lawrence

80% of workers are rejecting AI at work. The problem isn't the workers. A new WalkMe report surveyed 3,750 people across 14 countries. The headline number is alarming: 54% bypassed their company's AI tools in the last 30 days and did the work manually instead. But the number underneath it is worse. Only 9% of workers trust AI for complex decisions. 61% of executives do. That's a 52-point trust gap between the people buying the tools and the people expected to use them. I've run digital transformation projects for years. Cloud migrations, platform changes, process overhauls. Every single one that failed had the same pattern. Leadership assumed the technology was the hard part. It never is. But the thing most boardrooms still haven't learned: adoption is a project management problem, not a technology problem. You wouldn't deploy a new ERP system without training, change management, and feedback loops. AI rollouts deserve the same discipline. Yet companies increased transformation budgets by 38% this year while 40% of that spend underperformed because nobody planned for the humans. If your team is resisting AI, ask what you gave them besides a login and a deadline. What's the worst AI rollout you've seen at work, and what actually went wrong? #AI #DigitalTransformation #ChangeManagement #ProjectManagement #Leadership

Half of workers still don't touch AI. Gallup surveyed 24,000 people to find out why. The top reason? They prefer doing things the way they always have. I've run digital transformation projects in enterprise IT for over a decade. The pattern is identical every time. The tools work. The training is there. People don't move. But here's what every rollout plan gets wrong. They lead with features. "Look what it can do." Demos, webinars, launch events. What actually shifts behaviour is smaller. One real problem, solved in front of someone, faster than they could have done it themselves. I watched it happen at home. My partner ignored every AI tool I mentioned for months. Then one evening I dictated a school trip reply, a meal plan for the week, and two appointment emails in about four minutes. She watched. She started using it the next day. Four in ten non-users told Gallup they have ethical or privacy concerns. Those are valid. The other six in ten just haven't seen the proof yet. If you've had your moment, what was the task that made it click? #AI #DigitalTransformation #Productivity #WorkingParents