CCMSI

Delivering results does not always happen across a conference table. Sometimes it happens over a friendly cornhole battle, a little go kart racing, and just enough competition to keep things interesting. 😉 Enjoyed spending time with our partners, The J.M. Smucker Company and Marsh. Some of the best relationships are built in the moments between the meetings, the conversations after presentations, the laughs between strategy sessions, and finding out who takes racing and cornhole way too seriously. 🏁 🏎️ Business is serious, but building trust does not always have to be. A little fun and connection can go a long way. Safe to say there were a few surprise athletes in the group… and a few who should probably stick to the claims and insurance 😂 Randy H. Kathy Talabac Renee Balzer Dave Wilkins Greg Benefield Veronica Ringholz Kevin Beirne Jane Tweedy CCMSI

There's a lot of conversation in our industry right now about AI, and I think most of it is asking the wrong question. The question isn't whether AI will replace adjusters. It won't. The question is whether adjusters who use AI will outperform those who don't. At CCMSI, we want human in the loop. Always. What AI can do is help our people see around corners, anticipate what's coming on a file, and have better conversations with claimants and clients as a result. It's a tool; a powerful one. But the adjuster is still driving the bus. #leadership #ccmsi #artificialintelligence #claimsmanagement #insurtech #riskmanagement

Every organization talks about service; fewer define what it actually looks like. To me, it comes down to being responsive, being accountable, and being willing to adapt as client needs evolve. The best partnerships aren’t static. They grow, adjust, and improve over time. That’s where real value is created. #leadership #ccmsi #clientexperience #partnership #insuranceindustry

One thing I’ve learned over the years: culture isn’t something you talk about, it’s something people experience. It shows up in how teams support each other, how leaders invest in development, how organizations respond when challenges arise. When you get that right, everything else; performance, retention, client outcomes, follows. Very proud to be part of a team that understands that. #leadership #ccmsi #companyculture #peoplefirst #employeeownership

Strong partnerships don’t happen by accident; they’re built over time through consistency. Doing what you say you’re going to do. Being transparent, even when it’s difficult. Showing up, again and again. In this industry, trust is earned in the details. And it’s that trust that ultimately drives long-term success for both our clients and our teams. #leadership #ccmsi #partnership #clientexperience #riskmanagement

Great partnerships make for great outcomes. A big thank you to Old Dominion Freight Line and Octavia Alexander for hosting the CCMSI team this week. You opened your doors to us and allowed to us see firsthand the culture that makes Old Dominion such a great company. It is a privilege and honor to be your partner and we appreciate your hospitality!