Cresta

Love this release. Opens up so many opportunities for our customers to delight their customers and simplify complex interactions using ai agents on digital channels. No other company in the industry is innovating this fast. Shout out to the amazing Cresta R&D team. And shout out to our enablement team who is quite busy…

As a Cal alum who overlapped with Marshawn, this one is special. So excited to be working with him at Cresta to help the worlds best companies put their Customer Experience on Beast Mode! (Ps. I might order a few of these custom Sweaters if anyone wants one).

Real-time voice AI gets a lot harder when you can’t replace the existing infrastructure. Enterprise contact centers already operate on top of complex telephony systems, routing logic, compliance requirements, and operational workflows that teams rely on every day. One of the interesting engineering challenges we’re working on at Cresta is how to build AI-native voice experiences that integrate cleanly into these real-world environments — without forcing a “rip and replace” approach. I recently wrote about this in a new Cresta engineering blog post: The Three Pillars of Voice Integration: Building Hybrid AI Contact Centers That Work With Your Existing Infrastructure The article covers: * real-time voice AI integration patterns * orchestration across legacy and modern systems * deployment flexibility in enterprise environments * practical considerations for production-scale AI systems A lot of this work sits at the intersection of: * distributed systems * real-time AI * voice infrastructure * reliability engineering * enterprise-scale integration These are genuinely hard engineering problems — which is also what makes them exciting to work on. Proud of the team in Toronto and across Cresta building this. https://lnkd.in/er2rzZdz #AI #SoftwareEngineering #DistributedSystems #VoiceAI #MachineLearning #Infrastructure #TorontoTech #Cresta

2,000,000+ hours (and accelerating) of research and analysis automated by Cresta 𝐀𝐈 𝐀𝐧𝐚𝐥𝐲𝐬𝐭. In just 9 months since launch. Our customers are uncovering deeper insights about their customers, operations, products, and emerging incidents than ever before. Cresta runs AI deep research across every omni-channel interaction, from calls center to chat to email and beyond. 𝐉𝐞𝐯𝐨𝐧𝐬 𝐩𝐚𝐫𝐚𝐝𝐨𝐱 in full force: most of these hours didn't exist before. This isn't automation replacing analysts. AI Analyst gives our customers the research capacity and frictionless access they simply didn't have before.

#FDE , Team of the Year🎉 I said early this year I am building the best FDE team in the world. Now it’s official: my FDE team at Cresta is recognized at #Propel26 as FDE Team of the Year. Proud of what the team has built — real AI agents, real customers, real impact, to both customers and our product. Still early. Still a lot more to do. We’re hiring AI Agent FDEs across North America, Australia, Germany, and the UK. Come build with us. You can also call (888) 390 - 9595 to ask questions to the virtual version of me

Imagine being remembered as the customer service rep who hung up on the Pope... Cresta 's latest blog breaks down why moments like the Pope Leo XIV customer service story happen, and how AI can help enterprises deliver faster, smarter, and more human customer experiences at scale. Read the full blog ⬇️

So much to celebrate at Cresta 🎉

Another milestone ✅ Cresta AI Analyst has automated 2 million+ hours of research and analysis since launching less than a year ago. Companies used to spend months combing through calls just to answer basic questions about why customers were calling. Now, enterprise teams can ask questions in plain language and instantly get customer insights. See how Cresta AI Analyst is transforming the way teams understand their customers: https://lnkd.in/gtYv3xbg

Cresta is hosting a fireside chat at Toronto Tech Week on Agentic Engineering and what it takes to build AI agents that actually work in production. If you’re in Toronto and interested in AI + engineering, this session is one to check out! 🗓 Wednesday, May 27 👉 Sign up here: https://luma.com/k2gy27hh