Dialpad

We see um 30 to 50% more throughput at Dialpad, and get to do a lot of things previously we didn't have time to do.

Dublin, you were electric—thanks for being so welcoming to Dialpad! 🇮🇪🚀 I’ve just wrapped up an incredible few days last week at the MSP Growth Forum by IT Europa Media & Intelligence Ltd ( https://lnkd.in/dVj3A7nD ), and the energy in the room was a testament to where our industry is heading. It was a privilege to stand in front of the incredible leaders from the Irish channel to talk about the two things I’m most passionate about right now: The future of AI and the power of Dialpad. We didn't just talk about "AI" as a buzzword. We dove deep into: ✅ How AI is moving from a "nice-to-have" to the backbone of MSP profitability. ✅ How Dialpad’s AI-powered communication platform is giving partners a massive competitive edge. ✅ Why the human element of the channel is more important now than ever in a world of automation. To the channel partners who attended: Thank you for the insightful questions and the drive to push boundaries. The "Growth" in MSP Growth Forum isn't just about revenue, it's about the collective evolution of our tech stack and our strategy. The AI revolution isn’t coming; it’s already here. Based on last week's conversations, the Irish MSP community is leading the charge. Next stop for Dialpad EMEA... watch this space and let's keep this momentum going! 👊 Neeraj Gohil Phil Perry Mark Taylor Jim McGarry Colby Nish Raphael Poisson Nina Gibbs Stephen Osborne Rachel Seymour #MSP #MSPgrowthforum #Dialpad #AI #ChannelPartners #DublinTech #CloudCommunications #GrowthMindset

What a week Dialpad had at UCX Manchester a few weeks ago! 🐝 Now that the dust has settled and I’ve had a chance to reflect on the drive back, I’m struck by one thing: the North is absolutely leading the conversation when it comes to practical, impactful AI. It was a privilege to take the stage and share the Dialpad story with so many at this event. My biggest takeaway from the sessions and the many conversations at the booth, businesses are done with the "hype" of AI, they are looking for utility. We touched on some key themes during my talk: 💟 The Death of the Manual Note: How real-time AI is freeing up teams to actually listen to their customers instead of scribbling notes. 💟 Coaching in the Moment: The shift from retrospective management to live, AI-backed guidance for agents. 💟 Simplification: Why "more tools" rarely equals "more productivity" and how a unified, AI-first stack is the way forward. A massive thank you to the organizers of Unified Communications EXPO (UCX) for putting on a stellar event, and to everyone who stopped by the booth to review and share their own digital transformation journeys. Big shout out to the channel partners who also came along to the booth with their end users for some Dialpad insights; Softcat , Highgate IT Solutions , Fortay Connect , Soul Technology , Simoda Limited , Future Voice & Data & TelcoDataCloud to name a few 🤝 The future of work isn't just about being "remote" or "hybrid"—it’s about being intelligent. See you at the next one! 🚀 Neeraj Gohil Josh Hegarty Mark Taylor Raphael Poisson Phil Perry Jim McGarry Colby Nish #UCXManchester #Dialpad #Ai #FutureOfWork #UnifiedCommunications #TechInnovation #ManchesterBusiness

Exciting news: we’re expanding our Dialpad Sydney team 🇦🇺 We’re investing heavily in ANZ and looking for talented people to join us in our hybrid Sydney office. We currently have several Sydney based roles open: -Marketing Specialist - Account Executive, Mid-Market - Account Executive, Commercial - Forward Deployment Engineer If you’re passionate about SaaS, B2B marketing, or sales roles in Sydney, and want to help build a high-performing team across the ANZ region, I’d love to connect. Know someone who might be a great fit for these Sydney jobs? Please like, share, or tag them below. 🔗 Links to each open role are in the comments below.

I'm honored to share that I've been promoted to VP of Sales Engineering and AI Solutions at Dialpad . The intersection of Sales Engineering and AI is one of the most exciting spaces in tech right now and I’m incredibly energized by what the future holds. Since joining Dialpad, I’ve been constantly blown away by the depth of talent across our Sales Engineering organization. The expertise, creativity, and dedication this team brings every single day is something truly special. I'm equally proud of the Forward Deployment Engineering team we've built to support our Agentic AI product. Watching that team grow and deliver real impact for our customers has been amazing! Thank you to everyone who has been part of this journey, the best is still to come! 🙏 Colby Nish Mike Hayes Brad Brewer Ken W. Jim McGarry Brandon Gomez Anthony Robinson Hassanean A. Luke Ellington Manasseh Mitchell Nick Davis Raf R. Meaghan Edelstein Emily Wall

My first Tableau Conference was not what I expected. More than any specific announcement or session, what stayed with me most was the energy of the event, the openness of the community, and the number of thoughtful conversations around real use cases that I can bring back to my work at Dialpad. I also came back even more convinced that Tableau is moving in a very interesting direction: toward governed AI and a more extensible platform. It’s becoming more programmable and embeddable, and it feels increasingly relevant for how analytics can support broader AI-powered workflows with custom apps that move away from traditional dashboarding. It was an amazing first experience, and I’m already looking forward to attending again next year! #tc26 #tableau #tableauconference #datafam

Dialpad colleague: "Hey! How're you?" Me (committed to not making small talk): "Great! I gotta tell you how I've been using AI recently" Colleague: "Oh! Ok. Let's talk about it after my meeti-" Me: " Glean is usually where I start my day - getting answers from things that need context from a bunch of sources" Colleague: "Cool. I also use Gle-" Me: " Claude code has become the place to trigger web testing with Playwright " Colleague (stops walking): "...Okay..." Me: "And for large scale automations where I want AI to mimic me and do repetitive tasks I use Skyvern (YC S23) . Sometimes via the login but more recently calling it within Claude itself." Colleague: (inevitably invested in this) "What about ChatGPT ?" Me: "ChatGPT for deep context or web research where a bunch of sources need to come together and large token limits become critical. Extended Pro is clutch" Colleague: "Cool. Yeah. Same" Me: "Yeah. Life's good otherwise." Colleague: "Nice! Ok I have to go to my meeting, we'll catch up later" Me: "Cool! See ya" Colleague turns around, leaves at a brisk pace. Me (ten steps in, suddenly turns around, low key yelling across the office): "AND LET ME KNOW IF YOU NEED ANY INTEGRATIONS! WE HAVE Membrane AI FOR THAT!" Colleague (does not turn around, raises hand to acknowledge): "Will do!"

The most interesting engineering work in marketing right now isn't building marketing sites. It's building the tools that make marketing sites — and everything else — possible without a ticket queue. That's what we're doing at Dialpad. Hiring a Senior Web Engineer to join a small, senior team inside Design building AI-augmented platforms for brand and creative at scale. https://lnkd.in/eVechwBp

Better together: Dialpad + CDW UK 🚀 Great session today with the UK team at CDW 💟 Are you looking to modernize your communications stack? The partnership between Dialpad and CDW is designed to do exactly that. By integrating Dialpad’s AI-native platform with CDW’s world-class service and solutions, businesses now have a clear path to: ✅ Simplifying complex communication environments. ✅ Driving better customer service with real-time AI analytics. ✅ Empowering hybrid teams with tools that actually work together. If your team is ready to ditch the legacy sprawl and move to a unified, AI-driven experience, it’s time to talk to your CDW representative about Dialpad. Big thanks to Harsaran Singh Gill , Marcus Williams & Cory Neighbour , as well as Dialpad's very own Neeraj Gohil , Josh Hegarty & John Work for today 🤝 Mark Taylor Phil Perry Jim McGarry Colby Nish #CustomerExperience #TechPartnership #Innovation #BusinessGrowth #Dialpad #CDW