ERIS Lifesciences

Moving Mountains through Listening: Scaling 'People First' in Pharma Last week, I shared the three pillars that have defined my five years at Eris Lifesciences—Truth of Science, Execution Excellence, and a People First philosophy. The response from my network was overwhelming, particularly around the idea of putting people first. But how do you scale a "People First" culture when managing a team of 90members across diverse geographies of West India? For me, it comes down to one practical application: Leadership is 80% listening. In a high-stakes environment where we handle a 40Cr portfolio, the pressure for results is constant. However, I’ve found that "Execution Excellence" is only possible when every team member feels heard. Here is how I try to practice this daily: - Listening to the Ground Reality: Our team in the field knows the market better than any spreadsheet. By prioritizing their feedback, we align our "Truth of Science" with the actual needs of healthcare professionals. - Empathy as a Performance Metric: Empathy isn't soft; it's strategic. When a leader listens to a team member's challenges, it builds the trust necessary to drive high-level execution. - Collective Ownership: When people are part of the conversation, they take ownership of the results. Managing growth across West India has taught me that while the numbers are important, the people behind the numbers are the real drivers of success. To my fellow leaders: How do you ensure "Listening" remains a priority during your busiest growth cycles . #Leadership #PharmaSales #PeopleFirst #ExecutionExcellence #ErisLifesciences #GrowthMindset