flaconi

Happy to share that I’ve been promoted to Vice President Retention at flaconi . After nearly 8 years at flaconi, I’m proud that we’ve established CRM & Retention as a true growth driver for the company, together with the best CRM team I could ask for. A big thank you to everyone I’ve worked with along the way, especially Bastian Siebers for the trust and great collaboration. Still hungry, excited for what’s ahead, and looking forward to the next chapter 🚀

Customer experience doesn't end at the "Checkout" button. This is just where the most critical part of the journey begins 📦 Last week, we celebrated 5 years of our flaconi fulfillment center in Halle (Germany). Internally, we refer to our warehouse as the "Polarstern" (north star). And ever since the opening of our fulfillment center, it has been our north star to use direct customer feedback on an ongoing basis to refine our operations, ensuring that the "unboxing moment" not only matches, but exceeds our customers' expectations. This consistently leads to outstanding customer satisfaction. Our NPS of 85 is won in large parts by the speed, accuracy, and care of our fulfillment team. Huge thanks to the team that makes the magic happen behind the scenes 👏 Here’s to many more years of delivering excellence! (image AI generated)

5 Years of our flaconi Logistics Center in Halle 🏗️ Five years ago, we opened the doors of our fulfillment center in Halle. Today, this site has the heartbeat of flaconi. In 2025 alone, we shipped over >20 million items across 9.7 million orders from here to all over Europe. 📦 Behind our success stands a dedicated team of more than 350 colleagues, who make sure our customers receive their parcels day in, day out. #customercentric As CFO and responsible for our Logistics Center, I know that while machines and processes are important, it’s the people who truly deliver - and it is their passion and hard work that fuels our growth. 🙏 Last Saturday, we celebrated this 5 year milestone. The atmosphere? Perfect weather, great vibes and a genuinely impressive program. 🎉 We welcomed not only our team but also their families and friends, which resulted in 700 guests who enjoyed and were impressed by what we had created. A quick “inventory” of the celebration: 🥨 1,600 snacks successfully distributed 🍭 498 slushies, 320 cotton candies, and 65 very happy, face-painted children (also the bouncy castles created high ROI in smiles) 🚀 Warehouse tours and even planetarium shows – a perfect connection as we call our warehouse "Polarstern" A huge shoutout to all 37 volunteers who supported the preparation and ran the stations throughout the day – and a very special thank you to Mandy Kühn and Manuel Sommer for the outstanding organisation! 🤝 I am incredibly proud of our team and look forward to the next five years, new records, and keeping both the numbers and the logistics in perfect balance. ⚖️

flaconi is still growing! 🚀 My team is looking for an ambitious Working Student IT Operations (all genders) to help us level up the beauty e-commerce experience. 💄 Join a high-growth, international environment that balances the fast pace of retail with a culture that truly values its people. If you’re ready to see your work impact thousands of customers every day, we’d love to hear from you! 🙌 🔗 Apply here: https://lnkd.in/dSuqsFct #flaconi #hiring #beautyretail #growth #wecommerce