Forter

Had a great time catching up with a longtime friend, Caleb Bryant , on the Salesforce Commerce Innovators podcast! We’ve known each other for years, so it was fun to go a bit deeper on where commerce is actually heading and why trust is becoming the foundation for everything. As more of the experience becomes automated, getting decisions right matters more than ever. Proud of the work we’re doing at Forter to make that possible, and even more excited about what’s ahead with great partners like Salesforce! Appreciate you having me on, Caleb.

I am hiring a Senior Software Engineer to join our Data Products team at Forter. This is a core team that builds the data platform behind real-time decision making. A lot of what we do sits at the intersection of high-scale systems, streaming, and internal products that help other teams move faster. Looking for someone with solid backend experience, ideally with some background in data or streaming (Kafka, Flink, etc.), who likes taking ownership and working on meaningful infrastructure problems. If that sounds interesting (or if you know someone relevant), feel free to reach out or apply here- https://lnkd.in/dQkwi9sx

I was recently a guest on the CELab podcast, and as a long-time listener, it was such an honor to be on the other side of the mic. We talked about how I'm building an AI-powered customer education function at Forter as a team of one, from a blank slate and an aggressive launch timeline to operating with 20+ specialized AI agents In this episode, we dive deep into: ✅ The "Agentic Learning" Stack: How I use tools like Anthropic Claude, Google Gemini, Glean , and Clueso to build a scalable education engine. ✅ The Hackathon Catalyst: How as a non-engineer, I used an internal Forter hackathon to build my first product-trained agent. ✅ Moving from Producer to Director: Why the future of Customer Education is about acting as the strategic director of a hybrid human/AI team. ✅ The "Meeting Killer": How I replaced weeks of back-and-forth with PMs by using AI to analyze screen recordings and draft documentation in minutes. If you work in Customer Education, Customer Success, or you're just trying to figure out how to actually do more with less through AI, I hope you'll get something out of this one. Huge thank you to Dave Derington for having me! 🎧 Listen to the full episode here: https://lnkd.in/dZj7hiW6

Thrilled to partner with American Express on the launch of their Agentic Commerce Experiences (ACE) Developer Kit! This is a landmark moment for agentic commerce. Not because of the technology alone, but because of what's being built underneath it: agent registration, intent intelligence, tokenized credentials, cart context. The trust architecture that will define how AI agents transact on behalf of real people. At Forter , we believe agentic commerce is only scalable when every action an agent takes is grounded in trusted identity and real-time understanding of intent. ACE is a critical step toward establishing the trust infrastructure that will let merchants safely embrace this new world - and we're proud to be part of building it. The agentic era isn't coming. It's here. Congrats to Luke Gebb and the American Express team on a defining launch.

We're building out the Product Marketing team at Forter . You'll own strategic priorities, shape how we bring our product to market, and directly influence how customers experience Forter. The team is smart, collaborative, and genuinely invested in the work and in each other. Plus, they make me laugh every day. If you're a PMM who wants to do meaningful work with people who bring out your best, send me a message.