Harte Hanks

Moment #1: buyers decide before they ever talk to you

It's been a pleasure serving on the New England Society of Association Executives (NE/SAE) Finance Committee. The organization has made great strides in the last several years as the best professional organization for leaders of trade associations, professional societies, and chambers of commerce throughout New England. If you were once a member or are considering membership, I would encourage you to check out nesae.org . Need 7 CAE credits while enjoying ocean views? Consider attending their annual meeting in Hyannis, MA (Cape Cod) in early June. I'll be there! https://lnkd.in/eTuM-8ht

In remote contact centers, leadership isn’t about control—it’s about service. The most effective supervisors and managers lead as servant leaders, showing up with purpose and creating space for empathy, compassion, and trust. When we genuinely care for our advocates—when we listen, support, and lead with intention—we don’t just build stronger teams. We shape the way our people show up for customers. Compassion becomes contagious. Honesty becomes the standard. Intentionality becomes the norm. The way we lead behind the scenes is felt in every customer interaction. If we want better experiences on the front lines, it starts with how we lead from within. #WednesdayWisdom

Thrilled to share that the University of Oklahoma, Price College of Business students have earned their Lean Six Sigma Green Belt Certification after a successful presentation to Mercy Health System. Congratulations to: Abbee Ross, Ella Baldwin, Garrett Balmanno, Maddie Holub, Hunter Dunn, Orson Logan, Marypaige Miller, Andrew Stone, Maddie Allen, Luca Gomarteli, and Kaden McCaslin A heartfelt thank you to our mentors and supporters: Lauren Filter and Kate Blake for their time, effort, and guidance Jessica Hoover for her continuous support of our program Appreciation and gratitude to Amelia Abernathy for always being available to assist and guide our students This achievement highlights the dedication and hard work of our students and the strong collaboration with Mercy Health System. Here’s to continued excellence in process improvement and healthcare innovation.

Had a great time at Variety ’s Entertainment Marketing Summit today. Especially enjoyed Cynthia Littleton ’s conversation with Pearlena Igbokwe , who shared insights on NBCUniversal /Peacock and gave us a shoutout for The Voice (highlighted as a prime example of co-viewing on a broadcast network). It was also really interesting to hear from Apple ’s Oliver Schusser about AI use in music, and their new “Transparency Tags" - requiring record labels and music distributors to disclose when a material portion of a song, lyrics, artwork, or music video is generated by AI. (And the financial penalties for those who don’t comply!) Thank you Donna Pennestri for including us.

#WWE fans are sure to love seeing some of their favorite wrestlers on #AmericanGladiators - the premiere episodes are streaming NOW on #prime ! Please check it out! And TY to the #hollywoodreporter for the fun interview with #JessieGodderz aka #Steel

Reading #Variety 's #Emmy predictions... #SURVIVOR is predicted to win Best Competition Program, #JeffProbst is the predicted winner for Best Host for Reality/Competition Program, and #SHARK TANK is predicted to be nominated for, but not win, Best Structured Reality Program. (I hope they are right about the first two and wrong about the last one!) Link to the full list is in comments

A Pickleball Champion is Crowned 👑 At the 2nd Annual Healthcare Business Club Pickleball Tournament, Team Garrett & Jaime defeated the team of Andrew Stone and Kaden McCaslin to become the 2026 HCB Pickleball Champions. The evening was filled with spirited competition, good sportsmanship, food and fun. Highlights included the Taylor Zahn overhand slam shot and Rosie Parish swish! Special thanks to Kaden McCaslin for organizing and coordinating the event and to all the participants and spectators for a great evening of fun and fellowship.

I’m happy to share that I’m starting a new position as an Executive Strategic Leader at SupplyLogic!