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Intercom

1001-5000 employees·San Francisco, California, United States·intercom.com

Observed, not inferred · updated weekly

Buying intent

328 tracked signals | Top 15 topics are below | Marketing and Engineering are carrying most of it.

209signals · 30 days
107topics tracked
60.48%attributed to a team

Attention by team

LinkedIn activity, by team

Where Intercom's own people are actually spending their attention, by team, by topic. Bands run Low to High against the busiest pairing on this page, and each cell also shows how much of that team's own activity it represents.

Artificial Intelligence
Dreamforce
AI Agent Software
Agentic AI System
Go to Market
Hiring
Marketing
Medium63% of team Marketing to Artificial Intelligence: Medium, 63% of this team's signals
Low15% of team Marketing to Dreamforce: Low, 15% of this team's signals
Low11% of team Marketing to AI Agent Software: Low, 11% of this team's signals
Low4% of team Marketing to Agentic AI System: Low, 4% of this team's signals
Low7% of team Marketing to Go to Market: Low, 7% of this team's signals
Marketing to Hiring: no signal
Engineering
Low45% of team Engineering to Artificial Intelligence: Low, 45% of this team's signals
Engineering to Dreamforce: no signal
Low20% of team Engineering to AI Agent Software: Low, 20% of this team's signals
Low15% of team Engineering to Agentic AI System: Low, 15% of this team's signals
Low10% of team Engineering to Go to Market: Low, 10% of this team's signals
Low10% of team Engineering to Hiring: Low, 10% of this team's signals
Sales
Low45% of team Sales to Artificial Intelligence: Low, 45% of this team's signals
Low30% of team Sales to Dreamforce: Low, 30% of this team's signals
Low15% of team Sales to AI Agent Software: Low, 15% of this team's signals
Low5% of team Sales to Agentic AI System: Low, 5% of this team's signals
Low5% of team Sales to Go to Market: Low, 5% of this team's signals
Sales to Hiring: no signal
Support
Low47% of team Support to Artificial Intelligence: Low, 47% of this team's signals
Low16% of team Support to Dreamforce: Low, 16% of this team's signals
Low16% of team Support to AI Agent Software: Low, 16% of this team's signals
Low16% of team Support to Agentic AI System: Low, 16% of this team's signals
Low5% of team Support to Go to Market: Low, 5% of this team's signals
Support to Hiring: no signal
Product
Low45% of team Product to Artificial Intelligence: Low, 45% of this team's signals
Low9% of team Product to Dreamforce: Low, 9% of this team's signals
Low18% of team Product to AI Agent Software: Low, 18% of this team's signals
Low9% of team Product to Agentic AI System: Low, 9% of this team's signals
Product to Go to Market: no signal
Low18% of team Product to Hiring: Low, 18% of this team's signals
HR
Low50% of team HR to Artificial Intelligence: Low, 50% of this team's signals
HR to Dreamforce: no signal
HR to AI Agent Software: no signal
HR to Agentic AI System: no signal
HR to Go to Market: no signal
Low50% of team HR to Hiring: Low, 50% of this team's signals
Operations
Low50% of team Operations to Artificial Intelligence: Low, 50% of this team's signals
Operations to Dreamforce: no signal
Low50% of team Operations to AI Agent Software: Low, 50% of this team's signals
Operations to Agentic AI System: no signal
Operations to Go to Market: no signal
Operations to Hiring: no signal
Others
High50% of team Others to Artificial Intelligence: High, 50% of this team's signals
Medium21% of team Others to Dreamforce: Medium, 21% of this team's signals
Low11% of team Others to AI Agent Software: Low, 11% of this team's signals
Low5% of team Others to Agentic AI System: Low, 5% of this team's signals
Low6% of team Others to Go to Market: Low, 6% of this team's signals
Low8% of team Others to Hiring: Low, 8% of this team's signals
LowMediumHigh·  banded against the busiest pairing on this page

Topics being researched

30-day window

Every tracked topic, ranked by volume, not by our guess at what matters. Confidence is the classifier's own certainty that a signal belongs where we've filed it.

Artificial Intelligence
LinkedIn
High volume
95%
last
3d ago
Dreamforce
LinkedIn
Medium volume
92%
last
16d ago
AI Agent Software
LinkedIn
Low volume
91%
last
5d ago
Agentic AI System
LinkedIn
Low volume
94%
last
5d ago
Go to Market
LinkedIn
Low volume
98%
last
13d ago
Hiring
LinkedIn
Low volume
93%
last
10d ago
Customer Service
LinkedIn
Low volume
96%
last
20d ago
AI Transformation
LinkedIn
Low volume
95%
last
16d ago
Venture Capital (VC)
LinkedIn
Low volume
94%
last
10d ago
Sales Intelligence
LinkedIn
Low volume
98%
last
23d ago
Career Development
LinkedIn
Low volume
95%
last
17d ago
Leadership Development
LinkedIn
Low volume
91%
last
11d ago
High-impact system
LinkedIn
Low volume
98%
last
19d ago
Customer Relationship Management (CRM)
LinkedIn
Low volume
93%
last
11d ago
Conference
LinkedIn
Low volume
98%
last
11d ago

Need intent for a specific topic or industry?

We track the full taxonomy across every account in the graph — including themes not shown on this page.

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Who's active at Intercom

verified title on file

Titles, seniority and topic straight from each person's own activity, with a LinkedIn link so you can check any of them yourself.

Others38 active
Global Head of Scaled and Strategic Customer Solutions
Directorresearching Artificial Intelligence
in
VP Customer Support
researching Artificial Intelligence
in
Senior Ap Specialist
researching Financial Reporting
in
Startup Partnership Manager
Senior ICresearching Artificial Intelligence
in
Co-Founder
Executiveresearching Dreamforce
in
Relationship Manager, Small Business
researching Artificial Intelligence
in
Director of Research
Directorresearching Social Media
in
Title not on file
researching Customer Service
in
Go-to-market (Gtm) Systems, Tools & Process Leader
researching Customer Relationship Management (CRM)
in
Engineer
researching Business Model
in
impiegata
researching President's Club
in
Intercom Gold Partner & Implementation Consultant Serving the Middle East
Executiveresearching Artificial Intelligence
in
Head of Apac Partnerships
Directorresearching Support Costs
in
Senior Manager, Account Executives
researching Retail
in
Senior Forward Deployed Engineer
researching Team Building
in
Executive Personal Assistant
Senior ICresearching Artificial Intelligence
in
Director, Solution Engineering
Directorresearching AI Agent Software
in
Manager, Business Development - North America
researching Artificial Intelligence
in
Head Of Relationship Management UK/I, MM & Enterprise
Directorresearching Team Building
in
Director, Campaigns and Lifecycle Marketing
Executiveresearching Artificial Intelligence
in
President
researching Artificial Intelligence
in
Senior Design Director
Directorresearching Artificial Intelligence
in
Director of Audience Engagement
Directorresearching Dreamforce
in
Product Advisory Board Member
researching Artificial Intelligence
in
Group Engineering Manager
Leadershipresearching Artificial Intelligence
in
+ 28 more in Others
Sales16 active
Senior Mid Market Account Executive
Senior ICresearching Artificial Intelligence
in
Account Executive
researching AI Agent Software
in
Sr Mid Market Account Executive
researching President's Club
in
Sales Operations Analyst
researching Go to Market
in
Mid-market Relationship Manager
researching Artificial Intelligence
in
Account Executive
researching Follow-Up
in
Sales Manager
Senior ICresearching Critical software
in
Account Executive, Mid Market Enterprise
researching Wellness
in
GTM Startup Programs, Senior Manager
Senior ICresearching Dreamforce
in
Sales Engineer
researching Artificial Intelligence
in
Head of Sales, EMEA
Directorresearching Artificial Intelligence
in
Ai Partnerships Leader Intercom Aws & Global Gsi Ecosystem
Senior ICresearching Artificial Intelligence
in
business development representative
researching Executive Education
in
Ú,
Directorresearching Dreamforce
in
Business Development Representative
researching Qualified Leads
in
Head of Sales Latam
Senior ICresearching Dreamforce
in
+ 16 more in Sales
Marketing11 active
sr. seo manager
researching Artificial Intelligence
in
Growth Product Design
researching Artificial Intelligence
in
Product Marketing Manager
Leadershipresearching Artificial Intelligence
in
Director of Brand Marketing
researching Dreamforce
in
Senior Director Product Marketing
Directorresearching Artificial Intelligence
in
Senior Manager - Advocacy & Community Marketing
Senior ICresearching Dreamforce
in
Global VP, People
VPresearching Dreamforce
in
Director, Customer Lifecycle Marketing
Directorresearching Dreamforce
in
Audio Content Producer
researching Artificial Intelligence
in
Senior Manager - Events and Brand Activations
researching Media Production
in
Senior Brand Designer
researching Customer Relationship Management (CRM)
in
+ 11 more in Marketing
Support10 active
Senior Director Customer Support
Directorresearching Artificial Intelligence
in
Senior Director, Ai Support
Directorresearching Artificial Intelligence
in
Senior Strategic Customer Success Manager
Senior ICresearching Go to Market
in
Senior Strategic Customer Success Manager
Senior ICresearching AI Agent Software
in
Senior Strategic Customer Success Manager
researching AI Transformation
in
Chief Executive Officer
Executiveresearching Brand Ambassadors
in
IT Specialist
researching Transport for London
in
Self
Senior ICresearching Dreamforce
in
Program Manager, Digital Customer Success
researching Talent Acquisition
in
Customer Success & Solutions Leader
Senior ICresearching Dreamforce
in
+ 10 more in Support
Engineering9 active
VP Research & Data Science
VPresearching Artificial Intelligence
in
product engineer 3
researching Hiring
in
Product Engineer
Senior ICresearching Content Management
in
Software Engineer Intern
researching First Class
in
Senior Solution Engineer
Senior ICresearching Salesforce Partners
in
Senior Solution Engineer
Leadershipresearching Artificial Intelligence
in
Product Engineer
Senior ICresearching Sales Intelligence
in
Product Engineer
researching Sales Intelligence
in
Product Engineer
researching Artificial Intelligence
in
+ 9 more in Engineering
Product4 active
Senior Product Manager
Senior ICresearching Artificial Intelligence
in
Datarobot
Directorresearching Agentic AI System
in
Product Manager
Senior ICresearching Artificial Intelligence
in
Senior Product Manager
Senior ICresearching Artificial Intelligence
in
+ 4 more in Product
HR1 active
Technical Recruitment Partner
researching Customer Service
in
+ 1 more in HR
Operations1 active
Senior Program Manager, Quality Assurance and Continuous Improvement
Senior ICresearching Artificial Intelligence
in
+ 1 more in Operations

See everyone, not just the first 10

90 people across every department at Intercom, plus a LinkedIn profile link for each.

Primary products / business lines

LinkedIn company profile

We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.

New capability sought

Employee posts (LinkedIn)

Go to Market; Hiring; AI Transformation; Career Development; Sales Intelligence; Leadership Development; Venture Capital (VC); Brand Strategy

Top accounts researching Intercom

names withheld on the public page

These are companies whose own people brought up Intercom unprompted, not accounts we guessed might be interested. We can't yet tell an implementation partner from a genuine buyer here, names unlock along with the buyer profile below.

151,426 companies · 839,012 people are researching Artificial Intelligence

Intercom's own team shows 84 signals on this topic. No one outside Intercom has been seen researching the company by name yet — so this is the market it sits in, not a list of its buyers.

  • Dreamforce2,171 cos · 7,196 people
  • AI Agent Software25,734 cos · 91,495 people
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Buyer profile

company size · seniority

Company size and how senior the people involved are, the two things that decide whether this is a real deal. Competitor overlap isn't computed yet for this account.

Unlock the buyer profile

Company-size breakdown and buyer seniority mix for accounts researching Intercom.

Company size breakdown
Buyer seniority mix

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Buying committee functions

Employee job titles (LinkedIn)

Sales — 13 people; Marketing — 12 people; Engineering — 11 people; Leadership — 3 people; Customer Success — 3 people; HR / Talent — 2 people; Product — 2 people; IT — 1 person (+2 more)

What's been said

public posts mentioning Intercom

Up to 9 public excerpts naming Intercom from the past 365 days, across LinkedIn, Reddit, X, YouTube and other public sources.

LinkedInArtificial Intelligence

🚀 Intercom is hiring for Recruiting Coordinator (12 month Fixed-Term) in San Francisco, CA. It’s an exciting time to join Intercom as we build the future of customer service with AI and Fin AI Agent. 🔗 https://lnkd.in/diie7yHa Interested? Contact me for a referral and feel free to ask any questions. 😄

May 2026
LinkedInCustomer Service Live Chat

Say hello to Operator, an agent that manages your customer operations. Instead of directly managing all of your Customer Agent's context, guidelines, etc., you can just tell Operator what you want to improve (or ask what you should improve), and it will make the changes for you. Check out three killer use cases in the demo video below. I'll post the full livestream from last night's launch in the comments (while you're there, check out the great chat between Des Traynor and Ilya Fushman from the event too). I'll post some thoughts about the Operator product separately, but in my 12+ years I have not seem an Intercom of Fin product met with such enthusiasm from early testers. This is a one-way-door kind of product. Really excited to get this out there.

May 2026
LinkedIn

🚀 Intercom is hiring for Senior Employee Relations Business Partner in Dublin, Ireland. It’s an exciting time to join Intercom as we build the future of customer service with AI and Fin AI Agent. 🔗 https://lnkd.in/dvYwurap Interested? Contact me for a referral and feel free to ask any questions. 😄

May 2026
LinkedIn

Yesterday we announced Fin Operator, an AI agent for customer operations. I can see why the team who worked on this had so much excitement for this launch. It doesn’t just help teams do the work. It does the work for them. Helping them move faster and giving them time back to focus on other competing high priorities - let's face it, we could all use some of that! Operator builds and improves Fin, spots issues across support operations before teams notice them, keeps knowledge bases up to date automatically, and helps manage support performance and incidents in real time. It works across the entire Fin stack and Intercom. The opportunities are endless. As Brian D. said himself, 'nothing short of a paradigm shift'. Huge well done to everyone involved in building, shipping and launching this! Fin

May 2026

Leadership changes

Web / press

Intercom's Eoghan McCabe on rebooting a 15-year-old SaaS company: AI reinvigoration, founder energy, and why turnarounds don't work | TBPN Digest; Today Intercom becomes Fin; The daily Online Post: Intercom announces the promotion of Karen Peacock to CEO

M&A / partnership appetite

Web / press

Salesforce signs definitive agreement to acquire Fin - The Intercom Blog

Regulatory exposure

Web / press

Is Intercom Compliant with the EU AI Act? | Up North AI

About this data. Intercom (intercom.com). Department attribution is 60.48%; remaining activity is grouped under Others. Updated 2026-10-03T14:00:03.490Z.

Not yet computedPer-team narrative summaries