N26 Group

Calling your product self-serve when activation still needs a CSM, a help doc, and emotional support is a bit risky. Self-serve is measured by what the user gets done before opening a support ticket. When the product can't carry activation, someone else has to. That someone is usually the CS team. Customers start treating the CSM like a help desk, and the strategic work never gets a turn. Let the product do the heavy lifting on activation, and the CS team's calendar opens up for the work customers actually value: roadmap conversations, expansion plays, calls that earn renewal. Your product should create momentum before CS ever enters the room.

Great opportunity to join an energetic team!

## WE ARE HIRING ## 🚀 Join the Bank the World Loves to Use Are you tired of "old school" banking? At N26, we aren't just building an app; we’re redefining the relationship people have with their money. Join N26 as our Senior International Tax Analyst in Barcelona. We’re looking for a hands-on expert to take full ownership of tax operations and strategic advisory across Spain, France, and Italy. If you have 3+ years of experience and want to move beyond basic compliance into a high-impact, in-house role where you’ll influence everything from product launches to cross-border restructurings, this is for you. Join a lean, agile team where your autonomy is guaranteed and your work directly scales one of Europe’s leading fintechs. 👉 Apply here: https://lnkd.in/eUAAiwhG #N26 #TaxJobs #Fintech #Barcelona #FinanceCareers

Today my collegue Lucas Zurheide and I are attending the 13th Annual Litigation Summit in the Waldorf Astoria in Berlin. The Agenda is full of interesting and helpful presentations and panel discussions about greenwashing litigation, new regulations in product liabilty, German commercial courts and the future of litigation in general! Also, always a great oppurtunity to catch up with people you haven‘t seen a while and to meet new people! Stefan Lars-Thoren Heun-Rehn Thanks to DKN Networks GmbH and the Team for the orgnisation and the invitation! #litigation #arbitration #prozessführung #disputeresolution

Giving up a Saturday to talk about AI is either a sign of passion or a cry for help - Probably both 🫠 Last weekend I had the pleasure to attend Product Circle , where we spent the whole day speaking about the future of Product Management. I was struck by how many of us felt the same way - we all seem to feel behind on AI, driven by FOMO and amplified by social media. My key learnings out of this: - AI speeds up output but something that we particularly do better as PMs is deciding what's worth building based on a socially responsible approach and human touch. 🎨 - Those FOMO-fuelled Sunday evenings catching up on every new model release? You can stop. Taking it at your own pace isn't falling behind. 👨🏻💻 In short, the real discussions we had weren't really about how to keep up at speed with every new model drop. It was about putting our feet in the ground and discuss how AI can be the enabler to better align teams, move faster, and staying sane while the AI changes the industry as we know it. If this rings a bell, here’s my advice: start where you are, automate what slows you down, and then raise the bar on what you ship. 🚀 And yes - this post was created using a Claude-powered skill 🤖 #AI #ProductManagement #ProductCircle #N26

One of the most memorable games in our history. Dream On. 📈 🫶🏾

Customer call last week. She said "sorry, it's been a rough week" before I'd even finished saying hello. My health score said she was fine. Turns out her team was being restructured. None of my tools would have told me that. I use AI every day. It handles a big chunk of my admin work and I genuinely couldn't go back. But I've noticed something creeping in, both in myself and across the industry. We're obsessing over the next update. The next workflow. The next automation. And somewhere in that loop, we stopped actually talking to our customers and started just processing them. Doing 100 things an hour feels great until you realize none of them landed. Half the stack out there right now is just noise dressed up as insight. The people paying you have real problems, real weeks, real frustrations that no predictive score will ever pick up. You have to get on the call. You have to ask the dumb question. You have to actually care. The tools have changed a lot in the last five years. The thing that actually moves the needle hasn't. AI hasn't made the human part less valuable. If anything it's made it rarer. Customer business is human business. Get on the call. Someone on your list is having a rough week and they won't tell a bot. Nothing ships empathy.

Thanks Figma for coming over. This was fun!

𝗙𝗜𝗕𝗘-𝟮𝟬𝟮𝟲: 𝗕𝗲𝘁𝘄𝗲𝗲𝗻 𝗔𝗜 𝗔𝗺𝗯𝗶𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗥𝗲𝗴𝘂𝗹𝗮𝘁𝗼𝗿𝘆 𝗥𝗲𝗮𝗹𝗶𝘁𝘆 The third edition of the biggest Fintech Festival FIBE Berlin once again reflects where our industry truly stands — not in theory, but in practice. Beyond the stage and keynotes, the real value lies in the conversations in between: cross-industry exchanges, honest perspectives, and direct dialogue across banks, fintechs, regulators and technology providers 🤝 Important to see a huge regulatory corner this year with the representatives of BaFin , Deutsche Bundesbank , and more. Two themes stood out: 1️⃣ AI as a strategic priority — with growing realism #AI is firmly embedded in fintech and bank strategies, with two big players announcing this from the stage this year, Solaris SE and DKB | Deutsche Kreditbank AG - AI is officially shaping future banking operating models. The tone has shifted from growth only to discipline: governance, measurable impact, and regulatory risk management are now central 📊 #AI must work inside regulated environments — not around them. 2️⃣ DORA as a structural shift, not just compliance Operational resilience is moving from compliance to design principle 🛡️ The question is no longer how to comply, but how to build resilience by default. #FIBE once again highlights the strength of the Berlin ecosystem — fast-moving, highly connected, and increasingly shaped by the need to balance ambition with structural robustness 🚀🏦 Curious to hear from others: Where do you see the biggest challenge in 2026 — scaling AI, ensuring resilience, or aligning both in practice? #FIBE2026 #Fintech #BerlinEcosystem #AIinFinance #DORA #FinancialServices