Observe.AI

One of the things I am most excited about with Observe.AI 2.0 is our product velocity. AI Native companies ship at warp speed. That is not a tagline - it is a completely different operating model. Where SaaS companies shipped quarterly, AI Native companies ship weekly. That is the pace we are setting and something you will see from us consistently going forward. One week after our Agentic Platform launch, I am excited to announce our newest agent - the Companion Agent. Here is the problem it solves. I personally spent 6 months in Manila sitting alongside frontline customer service teams. Two monitors. 10 to 12 open applications. Constantly changing knowledge bases. Policies that update without warning. Frustrated customers before the conversation even starts. It is one of the hardest jobs in the enterprise. And nobody talks about it enough. As our Customer Agent takes on more routine interactions, the interactions that reach human agents become significantly more complex. The easy stuff gets automated. The hard stuff lands on the frontline team. That makes an already difficult job ten times harder. Companion Agent is built for exactly that moment. It sits alongside every frontline team member as a real time thinking partner. It listens. It sees everything the agent sees. It surfaces the right knowledge, the right guidance, the right next step - exactly when the agent needs it. It also handles the work around the work. Summaries. Post interaction actions. Follow up tasks. All automated. What makes it different - Companion Agent is built to work hand in hand with our Customer Agent. Consistent customer journey. Seamless handoffs. A continuous feedback loop between what AI handles autonomously and what humans handle with AI support. This is what Agentic First looks like in practice. Not AI replacing humans. A coordinated system where each makes the other better. More to come. We are just getting started.

Big news from Observe.AI 🚀 Today we’re launched Companion Agent — agentic AI designed to support customer service teams in real time, before, during, and after every customer interaction. Unlike traditional agent assist tools, Companion Agent acts as an intelligent AI partner that supports customer service representatives before, during, and after every interaction. Built on the Observe.AI Agentic CX Platform, Companion Agent listens to conversations, understands context, surfaces relevant information, guides agents through workflows, triggers actions, and automates follow-up work in real time. The result is a faster, more consistent experience for customers and a more empowered experience for frontline teams. Really excited to see this out in the world and proud of the team behind it. Check out the launch and watch our CEO, Swapnil Jain , break it down 👇

Frontline teams juggle 10–12 applications, constantly shifting from knowledge articles to CRMs to backend systems, and juggling the customer's needs – all at once. It's one of the hardest jobs out there, and it's why we built our Companion Agent. Our new AI Agent listens, thinks, and acts alongside agents right inside the conversation — so they can focus on what matters most: the customer. Read all about it here: https://lnkd.in/guE6TPkD So proud to be part of the team at Observe.AI building technology that actually makes people's working lives easier. 🙌

We are hiring and looking for talented individuals to join our AI Interaction Design Team here at Observe.AI !

Historically, CX has been treated as a cost center—a place to catch complaints and put out fires. When you only build for damage control, you completely miss the opportunity to build for growth, retention, and lifetime value. It's time to stop treating customer experience as a defensive strategy and start treating it as the ultimate offensive play. Excited on what the team at Observe.AI is going to roll out!! Stay tuned!