Phoenix Software

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Accessibility training is sometimes positioned as optional — or only relevant “if you have an accessibility need”. From my conversations with many organisations, that mindset is more common than you might think. And it’s a mistake. Around 1 in 4 people in the UK are disabled. Many disabilities are non‑visible, and some people may not identify as disabled at all. This includes colleagues or customers who may experience anxiety, mental health conditions, or are autistic — whether formally diagnosed or not. And even if you don’t personally identify with any of those experiences, you will work with people who do (often without realising it). Here’s the key point: Good accessibility practices benefit everyone. They improve: - clarity and usability - focus and cognitive load - inclusion, confidence and participation - customer and employee experience Accessibility isn’t about singling people out. It’s about building better, more usable systems and ways of working for all of us. That’s why accessibility training shouldn’t be niche, optional, or reactive. It should be part of everyone’s learning — just like security, wellbeing, or data protection. Inclusive design isn’t a “nice to have”. It’s good practice. Full stop. #Accessibility #InclusiveDesign #AccessibilityMatters #DigitalInclusion #LearningAndDevelopment #M365 #Copilot

🚨 Domain impersonation is not just a security problem. It is a drain on time. It creates stress. And it puts reputation at risk. We recently supported a customer dealing with exactly this. A malicious lookalike domain had been created to imitate their organisation. What should have been a straightforward response quickly became something much heavier: 📌 Evidence had to be gathered 📌 Original headers had to be sourced 📌 Reports had to be submitted 📌 Follow ups had to be chased 📌 The fake domain was still sitting there live That is the reality. And one part of this really stood out. A report was attempted through the police route, only for the response to come back that no case could be raised because the organisation reporting it was not considered the direct victim. Think about that. ⚠️ Your brand can be impersonated ⚠️ Your reputation can be put at risk ⚠️ Your customers and partners can be exposed ⚠️ And yet the route to action can still be unclear This is why domain protection and DMARC visibility matter so much. Not as a tick-box exercise. Not as something to think about after the event. But as a way to give organisations: ✅ Visibility ✅ Evidence ✅ Actionability ✅ Faster response The positive in this case was that we were able to move quickly with the customer, and Sendmarc were excellent in helping us respond. Their support, speed, and practical guidance made a real difference. Because when domain impersonation happens, you do not want to be starting from zero. ✅ You want to know what is happening. ✅ You want to gather evidence quickly. ✅ You want to act with confidence. ✅ And you want the right support around you. 🎯 The cost of domain impersonation is not only technical. It is time. It is stress. It is operational distraction. It is reputational exposure. That is why visibility matters. #EmailSecurity #DMARC #DomainSecurity #BrandProtection #Phishing #CyberSecurity #PublicSector #Education #NHS #Charities #Housing #LocalGovernment

One small thing that makes a big difference for neurodiversity: clarity. Not everyone processes information, expectations, or communication in the same way. What feels “obvious” to one person can be unclear or stressful for someone else. A simple way to be more inclusive is to say things explicitly rather than assuming they’re understood. For example: • Share the agenda before a meeting • Be clear about deadlines and priorities • Explain what a “good outcome” looks like These aren’t big changes, but they remove a lot of unnecessary guesswork. And the interesting thing is — clarity doesn’t just support neurodivergent people. It tends to make work better for everyone. Small adjustments can make workplaces more accessible, less stressful, and more effective.