Riskified

After 11 years, I’m wrapping up my time at Riskified. Joining a 30 person seed stage company in Tel Aviv would seem like a big risk, but once you met the team and felt the passion and intensity, it’s no surprise to see what we’ve accomplished. I’m honoured to be part of the journey scaling from $2M to $350M+ in revenue, becoming a publicly traded company on the NYSE and working with the most sophisticated enterprises in risk, fraud and payments. It’s been a privilege to be part of this team throughout the years. I have too many amazing and fun stories together - taking calls in a janitor closet because we outgrew our office in months (good problems), sharing a 1-star hostel room with colleagues when an entire city runs out of hotel rooms (yes, this apparently can happen), driving from Toronto to NYC overnight because all the flights got cancelled (thanks to my colleagues who didn’t have licenses, I got to drive the entire way..), and so much more. Finally, thank you Eido Gal and Assaf Feldman (and everyone along the way) for always supporting me and trusting me throughout the years. I'm beyond proud of what we built together. And I'm ready for what's next. More details coming soon.

Most CX teams are already making risk decisions. They just don’t call them that. Refund approvals Item not received claims Return exceptions All handled after the transaction, often without real context of who the customer is. That’s where a lot of the leakage actually sits ⚠️ This is where teams spend hours reviewing cases without the full context to make quick decisions. What’s starting to change is simple: The same identity signals used at checkout are beginning to show up inside CX workflows. So instead of treating every case the same trusted customers move fast repeat abusers get caught earlier Less manual work Less second guessing Less loss hiding in support queues Fraud never really stopped at checkout. It just moved to where no one was looking. #fraudprevention #ecommerce #customersupport Riskified