Zeer
TalkdeskTalkdesk
Buying intent
271 tracked signals | Top 15 topics are below | Sales and Marketing are carrying most of it.
Attention by team
LinkedIn activity, by teamWhere Talkdesk's own people are actually spending their attention, by team, by topic. Bands run Low to High against the busiest pairing on this page, and each cell also shows how much of that team's own activity it represents.
Topics being researched
30-day windowEvery tracked topic, ranked by volume, not by our guess at what matters. Confidence is the classifier's own certainty that a signal belongs where we've filed it.
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Need intent for a specific topic or industry?
We track the full taxonomy across every account in the graph — including themes not shown on this page.
Who's active at Talkdesk
verified title on fileTitles, seniority and topic straight from each person's own activity, with a LinkedIn link so you can check any of them yourself.
See everyone, not just the first 10
64 people across every department at Talkdesk, plus a LinkedIn profile link for each.
Primary products / business lines
LinkedIn company profileTalkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that scales across service, sales, and support. At the core of CXA is the Talkdesk Data Cloud, which unifie
New capability sought
Employee posts (LinkedIn)Go to Market; Account Executive; Clinical Trials; Global Procurement; Leadership Development; Engineering team; Intelligent Automation; Microsoft (MSFT)
Top accounts researching Talkdesk
names withheld on the public pageThese are companies whose own people brought up Talkdesk unprompted, not accounts we guessed might be interested. We can't yet tell an implementation partner from a genuine buyer here, names unlock along with the buyer profile below.
151,426 companies · 839,012 people are researching Artificial Intelligence
Talkdesk's own team shows 51 signals on this topic. No one outside Talkdesk has been seen researching the company by name yet — so this is the market it sits in, not a list of its buyers.
- Hiring75,708 cos · 411,263 people
- Career Development71,482 cos · 516,730 people
Buyer profile
company size · seniorityCompany size and how senior the people involved are, the two things that decide whether this is a real deal. Competitor overlap isn't computed yet for this account.
Buying committee functions
Employee job titles (LinkedIn)Sales — 13 people; Engineering — 10 people; Marketing — 5 people; Customer Success — 4 people; Leadership — 3 people; Product — 2 people; HR / Talent — 2 people; Data / Analytics — 1 person (+1 more)
What's been said
public posts mentioning TalkdeskUp to 9 public excerpts naming Talkdesk from the past 365 days, across LinkedIn, Reddit, X, YouTube and other public sources.
Talkdesk named a Leader in the 2026 IDC MarketScape for Worldwide Agentic CCaaS Platforms. 🏆 Proud doesn't cover it. This recognition reflects real work: building an hybrid workforce where human expertise and AI agents actually collaborate ... not just coexist. This journey has been a team effort. Huge congrats to everyone at Talkdesk.
Aug 2026🙏🎙️Thank you Coruzant Technologies and Brian Thomas, MBA, FACHT for hosting me in this podcast where we had the chance to talk about the importance of speed of execution and focus on customer value, for great CX. cc:Talkdesk .
Aug 2026I am beyond thrilled to share some massive news! 🎉 Talkdesk CXA platform, has just been named the “Multi-Agent AI System of the Year” in the 2026 AI Breakthrough Awards! 🏆 Working with AI Agents every day, I get a front-row seat to how it is completely redefining what enterprise AI can do. CXA coordinates specialized AI agents to autonomously resolve complex customer needs from start to finish I’m so incredibly proud of the entire Talkdesk team for this category-defining achievement. Here's to continuing to build valuable automated customer experience! 🚀 Read more about our win in the full press release here: https://lnkd.in/e88A_c86
Jun 2026AISummit London was magnetic! 🧲 This week, London was the magnetic pole for AI innovators and enterprise leaders. The energy was absolutely incredible. Taking the stage to share Talkdesk's Golden Path to AI Adoption was a massive honor. Talkdesk is shifting the CX landscape with Agentic AI, and feeling the industry's enthusiasm firsthand was hugely validating.
Jun 202680% of businesses believe they are delivering a fast, seamless customer experience. Only 56% of their customers actually agree. Shocking ? 😱 This massive disconnect is the "CX perception gap." Companies often try to close it by bolting on new channels, like WhatsApp or live chat, hoping it makes CX look faster. ⚠️ But adding flashy channels to a non-automated system is like slapping a racing spoiler on a car with a broken transmission. In my latest post, I break down why winning the CX race takes more than raw speed, including: 🏎️ Why "fast followers" are getting left in the dust 🔧 The 3 steps to actually tune up your CX engine Stop ignoring the check engine light 🛑. Read the full breakdown in my recent Talkdesk blog: https://lnkd.in/eYaNk3XV
Jun 2026Is your clunky on-prem system holding back your team’s productivity? Talkdesk CXA injects autonomous power into your current setup to handle repetitive tasks that slow you down. You can now deploy autonomous agents to resolve billing issues or update claims in 59 different languages. Reduce your operational costs while improving the quality of every customer touchpoint. Learn more:
May 2026I sat down with CX Today to talk about why so many AI deployments quietly underdeliver, and what it actually takes to fix that. Not because the tech is bad, but because teams lack visibility into what's actually happening once it's deployed. Talking with Rhys Fisher, I broke down the three culprits I see most often: 1. Governance gaps: no real-time insight into how AI agents behave in production 2. Data that isn't AI-ready: systems built for humans that quietly collapse for machines 3. Misleading KPIs: rising handle times that look like failure but are actually a sign AI is working We also talked about what fixing this looks like with the new Talkdesk CXA Operations Center. If you're scaling AI in your contact center, this one's worth a read. https://lnkd.in/ezp3WshP
May 2026Already in Prague 🇨🇿 for Talkdesk Partner Connect 2026. Great to be here with our partners: lots of exciting things ahead, from live demos to hands-on workshops. I’ll also be sharing a session on “The Golden Path to AI Adoption”: how to get AI adopted at scale. See you there!
May 2026Stop trying to make your Voice AI perfect. It's actually making people hang up. 🚫 In my latest blog post for Talkdesk, I break down the "11 seconds of death" and why you need "Artificial imperfection" to make it sound human ... because humans are messy. We’re talking: ✅ Strategic hesitations ✅ Natural breathing ✅ Intentional "glitches" Get the full story here: https://lnkd.in/ewTwBFYx
Mar 2026Leadership changes
Web / pressTalkdesk hires artificial intelligence, cloud automation innovator Munil Shah as chief technology officer - Press Releases | Talkdesk; Talkdesk appoints William Welch as president and chief operating officer - Press Releases | Talkdesk; Talkdesk appoints Shane Evans as chief revenue officer - Press Releases | Talkdesk
M&A / partnership appetite
Web / pressTalkdesk and Microsoft expand partnership to accelerate AI automation for enterprise contact centers - Press Releases | Talkdesk; Talkdesk partners with Databricks to power AI-driven customer experience automation - Press Releases | Talkdesk;
Regulatory exposure
Web / pressTalkdesk Resolves Washington Pay Transparency Class Action with $2.78M Settlement Fund | Class Action U; Talkdesk EU AI Act + GDPR compliance: Article 50 transparency gaps | GetVocal