TouchPoint Support Services

Last week, I had the opportunity to meet the new team members joining us as part of our transition supporting EVS, Food & Nutrition Services, and Patient Transport operations at Henry Ford Health. I was also proud to see so many TouchPoint leaders traveling to Michigan to help welcome these transitioning leaders and team members and demonstrate the culture of support and partnership that defines our organization. Moments like these are always exciting because they represent more than a transition. They’re the beginning of new relationships, new opportunities, and a shared commitment to delivering exceptional service and care. It was great connecting with so many individuals who bring passion, experience, and dedication to the work they do every day. We’re excited to welcome these team members and support them as we move forward together as one team. Looking forward to the journey ahead and all we’ll accomplish together. #iamtouchpoint

Last week I had the chance to visit Children's Healthcare of Atlanta for Morrison Healthcare ’s Pediatric Expo, and it was an incredible experience. The event was set up as a global “passport” journey, with stations representing countries from around the world and a wide variety of food to try. Every detail felt intentional, from the setup to the overall experience. It was great to see how much thought and creativity went into making something that was both engaging and DELICIOUS ☺️

This past weekend, I headed into town for dinner with friends, choosing a spot within walking distance to fully enjoy the evening. We were warmly greeted by a pleasant host who quickly seated us, setting a positive tone for the night. The restaurant was bustling, with a vibrant atmosphere filled with smiling faces and laughter. Our table was no exception, as we were a group of friends who cherish our time together, even if it doesn't happen often. Our server approached with a keen eye, recognizing the couple I was with but not knowing me. She immediately broke the ice with a joke and offered her assistance. With enthusiasm, she said, "If you're ready for it, I am going to start by telling you what is amazing on the menu today!" After that, we barely glanced at the menu, opting instead to take all her recommendations. She kicked off our meal with two of her favorites and concluded with her two "showstoppers." The service was excellent, but what truly made the experience special was her genuine care and honesty. It was clear she wasn't following a script; she read the table and delivered exceptional hospitality and personality. Experiences like this remind us that when you find genuine service, it can elevate the entire dining experience.

What an amazing week in the WI Ascension Market with POS self-checkout kiosk Go-Live at 5 locations. Incredible job to all the Teams at All Saints, St. Francis, Franklin, St. Joes and Elmbrook Hospital for a job very well done!! So very proud of all our Teams, everyone behind the scenes and our IL support teams. Happy Go-Live you guys ROCK!!

Touchpoint hosted today’s UNOX client tasting in the Illinois market event at Ascension Alexian Brothers in Elk Grove. Great feedback from our onsite Leadership & Nursing team learning about the technology and sampling delicious food prepared from our talented Culinary Team. Great job Team ABMC!!